Description

Insurance Client Service Advisor, (Chelmsford)

Are you looking for a role where you can work as part of a truly global team and collaborate with Aon colleagues across multiple countries?

Do you want to build your career within a supportive, international network that works with some of the world's largest organisations?

Aon's UK Retail business is currently recruiting a Client Service Advisor to join our Aon Global Client Network (AGCN) team.

This is a hybrid role, offering the flexibility to work both virtually and from our Chelmsford office.

The Aon Global Client Network operates in 120 countries and is unlike any other industry. AGCN handles some of the largest clients in the world. We, the UK part of AGCN, handle the subsidiaries of these global companies that have a presence within the UK and assist them with all risk solutions. The AGCN team is a vibrant, driven and impactful team, we share best practice and support each other. Working with numerous Aon offices around the world you will have the opportunity to create a wide network of colleagues.

You will have the full support of the team and management; career development is at the fore of the team and we will assist you in developing your skills to further progress your career at Aon.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Provide the highest level of service to each assigned Client in line with the agreed SoSA and fully understand the Client's business and insurance requirements.
• Formulate questionnaires, reports, presentations and any other client documents etc, as required including visits to Clients.
• Communicate terms of settlement to Client, ensure premiums are debited (and allocated appropriately where vital) and assist with maintenance of credit control standards,
• Comply with regulatory and other standards as advised by line management.
• Understand and follow ICOBS rules, Sarbanes Oxley, BiPar and Aon business procedures Aon UK Limited is authorised and regulated by the Financial Conduct Authority.
• Update Aon systems (such as working documents, Acturis) per agreed parameters Identify improvements in Client risk & insurance programme design.
• Identify potential improvements in programme design for Clients and make recommendations.
• Implement recommended changes for Clients, if required Negotiate renewal terms, Mid Term adjustments and cover extensions.
• Undertake negotiations with insurers as agreed, marketing & negotiating terms with the Aon Facilities as required, fully support the broking function to achieve optimum solution for the client.
• Preparation of comprehensive marketing presentations and the renewal report, working with the Broking Managers to prepare full cover comparisons as required.
• Build and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them.
• Co-ordinate global programmes and effectively connect with the global network and Global Risks.
• Provide ongoing communication with the client following queries/alterations and ensure Client is kept appraised of developments Identify revenue development opportunities on allocated Client accounts and make recommendations.
• See opportunities for revenue growth using knowledge of products/services in the wider Aon community.

How this opportunity is different

You'll join a highly engaged and collaborative team known for strong levels of job satisfaction and support. The Aon Global Client Network has a proven track record of investing in its people, with a clear focus on development through structured training, coaching and ongoing support. You'll be encouraged to grow your skills, broaden your experience and work towards your long‑term career goals within Aon.

Skills and experience that will lead to success

• Experience within commercial insurance is desirable and will be an advantage.
• Currently working towards, or with a genuine desire to undertake, professional insurance qualifications.
• Highly organised, with the ability to prioritise workload, manage multiple tasks and deliver work accurately and on time.
• A strong understanding of FCA principles and procedures is desirable.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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